**All returns are subject to a 10% restocking fee and are at the discretion of Eidos.
If you are unsatisfied with your purchase, we will gladly assist you with your return and/or exchange. Prior to returning the item, please contact us at firstname.lastname@example.org for further instructions. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smells, has visible signs of wear, etc.)
Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Eidos. Returns are subject to a 10% restocking fee.
For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Eidos is not responsible for missing, damaged, or packages lost in transit.
Customers are responsible for all return shipping charges, as well as additional shipping charges associated with exchanges.
Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order.
How can I cancel my order?
To cancel your order before it has been shipped; please email us at email@example.com. Please note that we try and ship the order within 24 hours.
What happens if I did not receive my order?
If for some reason, you did not receive your order, please email us at firstname.lastname@example.org. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.
What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please email us immediately at email@example.com. Please do not discard the original packaging. We will need it in order to fill out a claim form.